Industrial Weighing Solutions Pty Ltd
Last updated: 19/01/2026
At Industrial Weighing Solutions Pty Ltd, we take pride in providing high‑quality weighing equipment and customer service. This Return & Warranty Policy outlines your rights and obligations when purchasing scales and related products from our website.
1. Change‑of‑Mind Returns
We understand that purchasing weighing equipment is an important investment. If you change your mind, you may return your item within 14 days of delivery, subject to the following conditions:
Eligibility Requirements
The product must be unused, uninstalled, and in as‑new condition
Packaging, accessories, manuals, test weights, cables, and all included components must be returned
Proof of purchase is required
Products customised to order are not eligible for change‑of‑mind returns
Restocking Fee
A restocking fee of up to 20% may apply to cover testing, recalibration, quality inspection, and repackaging.
Shipping Costs
Return freight is the responsibility of the customer unless otherwise required under Australian Consumer Law (ACL).
2. Faulty or Defective Products
Industrial Weighing Solutions Pty Ltd complies fully with the Australian Consumer Law, which guarantees that goods are provided:
Fit for purpose
Of acceptable quality
Matching their description
If your product is faulty or not functioning as expected:
Steps to Report a Fault
Contact us within 14 days of identifying the issue
Provide your order number and a description of the fault
We may request supporting images, videos, or basic troubleshooting steps
Resolution Options
Once assessed, we may offer:
Repair,
Replacement, or
Refund,
as determined under the ACL.
Return shipping for confirmed faulty products is covered by us.
3. Warranty Coverage
Most scales supplied by Industrial Weighing Solutions Pty Ltd include a manufacturer’s warranty ranging from 12 months to 5 years, depending on the model.
Warranty Exclusions
Warranty does not cover:
Damage caused by misuse, overloading, impact, or improper installation
Liquid ingress, environmental corrosion, pest infestation, or chemical exposure
Damage resulting from unauthorised modifications or non‑approved repairs
Calibration drift due to normal usage
If your item requires assessment, shipping to our service centre may be required.
4. Incorrect, Missing, or Damaged Deliveries
If your order arrives:
Incorrect,
Incomplete, or
Damaged during transit,
please notify us within 7 days of delivery.
We will arrange replacement or correction at no cost to you.
5. Return Procedure
To initiate any return, warranty, or service request:
Contact Us
Industrial Weighing Solutions Pty Ltd
Email: info@weighingsolutions.com.au
Phone: 1300 617 675
Website: weighingsolutions.com.au
Please include:
Order number
Reason for return
Photos/videos if applicable
We will issue a Return Material Authorisation (RMA) and instructions.
Items returned without an RMA may be rejected.
6. Refund Processing
Refunds are processed to the original payment method within 5–10 business days after the returned item is received and inspected.Shipping costs are non‑refundable unless the product is faulty or the error is ours.
7. Legal Compliance
This policy is provided in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
Your rights under the ACL apply in addition to any manufacturer’s warranty and cannot be excluded.