Industrial Weighing Solutions Pty Ltd
Last updated: 19/01/2026
Welcome to the Industrial Weighing Solutions Pty Ltd (“we”, “us”, “our”) website.
By accessing or using our website, purchasing products, or engaging our services, you agree to the following Terms of Service. Please read them carefully.
1. Overview
These Terms govern all purchases, quotes, service bookings, and interactions made through our website.
They operate in conjunction with any applicable Sales Terms & Conditions provided at the time of quotation or contract acceptance, including conditions around ordering, payment validation, and acceptance.
2. Website Use
You agree to:
- Use our website lawfully and not engage in conduct that disrupts its operation
- Not attempt to access secure areas without authorization
- Not misuse or reproduce any website content without permission
We reserve the right to update or modify the website at any time.
3. Product Orders & Acceptance
When placing an order through our website:
- You are responsible for verifying product details and pricing before checkout
- Submission of an order constitutes an offer to purchase
- Orders are accepted only once we validate payment and issue an order confirmation or order number
- We may accept or decline orders at our discretion based on availability, payment validation, or internal review
4. Pricing & Payment
Prices are listed in Australian dollars unless otherwise stated
GST will be displayed separately at checkout
Payment must be made using approved payment methods and must not involve fraudulent activity
Orders may be cancelled if payment is unsuccessful or cannot be verified
Where applicable, deposits, payment schedules, and invoice terms issued outside the website must be followed according to the conditions agreed with us.
5. Delivery
We supply products to customers worldwide subject to carrier availability.
- Delivery timelines may vary by product type and location
- Title and risk pass to the customer once goods are delivered to the carrier, unless otherwise specified
- Some products (e.g., software or digital resources) may be delivered electronically
6. Returns, Refunds & Warranties
All returns, refunds, and warranty claims must follow our Return Policy and Warranty Terms, available on our website.
Key conditions include:
- Change-of-mind returns accepted within defined periods if products are unused and in original condition
- Warranty periods vary by product category (typically 12–60 months)
- Misuse, overloading, incorrect installation, environmental damage, or unauthorised repairs are not covered
Further warranty details may be set out in product-specific documentation or manufacturer instructions.
7. Service & Installation Terms
For onsite installations, calibrations, or maintenance:
- Access, safety, and site readiness are the customer’s responsibility
- Service bookings may require deposits or pre-payment
- Missed appointments or inaccessible sites may incur additional charges
Where service terms are linked to contracts or tender submissions, those project-specific terms apply.
8. Intellectual Property
All content on this website—logos, branding, product descriptions, technical materials, videos, and documentation—is the intellectual property of Industrial Weighing Solutions Pty Ltd or our suppliers.
You may not:
Resell or reproduce technical documentation without approval
Copy, reproduce, or modify website content
Use our branding without written permission
9. Limitation of Liability
To the extent permitted by Australian law:
- We are not liable for indirect, consequential, or incidental damages
- Our liability is limited to the replacement, repair, or refund of goods as outlined under the Australian Consumer Law (ACL)
- We are not responsible for losses arising from installation delays, third-party carriers, environmental influences, or misuse of equipment
Nothing in these Terms excludes rights guaranteed under the ACL.
10. Privacy & Data Use
Our Privacy Policy explains how we collect, handle, and use personal information.
By using our website or services, you consent to the collection and use of your data as outlined in that policy.
11. Third-Party Links & Services
Our website may contain links to third-party suppliers, manufacturers, or regulatory bodies.
We are not responsible for the content, policies, or actions of third-party websites.
12. Account Responsibilities
If you create an account on our website:
Notify us immediately of any unauthorised access or security concerns
You must keep your login details confidential
You are responsible for all activities performed under your account
13. Contracted & Tender-Based Works
Where weighing systems, infrastructure installations, or long-term maintenance contracts are involved:
Policy variations may require formal approval and review cycles, as outlined in internal policy documents
Formal contracts override these Terms where inconsistencies exist
14. Termination
We may suspend or terminate website access or order processing for:
- Fraudulent activity
- Violation of these Terms
- Abusive or unlawful behaviour
Users may request account closure at any time.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth legislation, including the Australian Consumer Law.
16. Contact Information
If you have questions regarding these Terms:
Industrial Weighing Solutions Pty Ltd
info@weighingsolutions.com.au
1300 617 675
weighingsolutions.com.au
PO Box 801, Camden NSW 2570