Industrial Weighing Solutions Pty Ltd
Last updated: 19/01/2026
Industrial Weighing Solutions Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our customers, suppliers, employees, and website users. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use, and disclose your personal information.
1. What Personal Information We Collect
We may collect the following information when you contact us, request a quote, purchase products, or use our website:
- Name, company name, and contact details
- Billing and delivery addresses
- Email address and phone number
- Purchase history, service records, calibration data
- ABN/ACN for business accounts
- Payment-related information (processed securely via third-party providers)
- Website usage analytics, IP address, cookies
2. How We Collect Personal Information
We collect personal information when you:
- Purchase or request a quote for weighing equipment
- Submit a service or calibration request
- Contact us via email or phone
- Complete online forms or subscribe to communications
- Engage with us through tenders or procurement platforms
- Visit or browse our website
3. Why We Collect Your Information
We collect personal information to:
- Process orders, payments, and deliveries
- Provide quotes, technical support, and customer service
- Schedule and manage installations, calibrations, and onsite services
- Comply with regulatory and certification requirements (including NMI, safety and audit obligations)
- Improve our website, services, and customer experience
- Communicate updates about your order or service booking
4. How We Store and Protect Your Information
We store personal information securely using:
- Controlled access systems
- Password protection and multi-factor authentication where applicable
- Secure servers and encrypted payment gateways
- Regular backups and system monitoring
We take reasonable steps to prevent loss, misuse, unauthorised access, modification, or disclosure of your information.
5. Disclosure of Personal Information
We may disclose your information to:
- Freight and logistics providers
- Payment processors and banking institutions
- Technicians, subcontractors, or calibration partners
- Government agencies, if required by law
- Insurers or finance providers when relevant to your transaction
Some procurement documents from councils may contain privacy notices indicating how they handle your data before it reaches us. [SBRCQ 2425…e Schedule | Word], [SBRCQ 2425…ule Signed | PDF]We do not sell or rent personal information to third parties.
6. Overseas Disclosure
Some manufacturers or suppliers we work with (e.g., international scale manufacturers) may receive delivery or purchase information when required to fulfil an order. Any overseas disclosure is limited to operational necessity and handled securely.
7. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve performance and user experience.
You can adjust your browser settings to refuse cookies, but some features may not function properly.
8. Accessing and Correcting Your Information
You may request access to, or correction of, personal information we hold about you.
We will respond within a reasonable timeframe as required under the Privacy Act.
To make a request, contact us using the details below.
9. Marketing Communications
We may send you product updates, service reminders, or promotional information.
You may opt out at any time using the unsubscribe link or by contacting us.
10. How to Make a Privacy Complaint
If you believe your privacy has been breached, please contact us immediately.
We will investigate your complaint and respond promptly.If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Contact Us
Industrial Weighing Solutions Pty Ltd
PO Box 801, Camden NSW 2570
1300 617 675
info@weighingsolutions.com.au
weighingsolutions.com.au